Q: What is the custom design to installation process?
STEP 1: Complimentary in-home consultation. Requires at least one hour. Evening and Saturday consultations are available.
STEP 2. Design phase. Customer is presented with sketches at our design studio. We revise designs as necessary.
STEP 3: Design sign off. Customer is not given final drawings until the 50% deposit is paid. Customer has four weeks, after deposit is paid, to make changes.
STEP 4: Production. Customer is welcome to visit our manufacturing facility to see their project under construction.
STEP 5: Delivery and installation. Balance is due upon satisfactory installation.
Q: How much does the in-home consultation cost?
The in-home consultation is FREE.
Q: How much does custom furniture cost?
Custom furniture costs more than furniture found in low to mid-priced stores. The cost of custom furniture and cabinets is budget driven. Budget NEVER compromises quality, it dictates styling and material upgrades.
During your complimentary in-home consultation we’ll first establish functionality. Afterwards, we’ll ask for your budget to determine how much styling and what material options are available within your budget. In some cases, we require a retainer fee to start the design phase. The retainer fee is applied to the cost of your unit.
Q: Do you give free estimates?
Yes, for future planning purposes, we’ll provide free ball park estimates. CLICK TO DISCUSS YOUR PROJECT NOW, at the bottom right corner of our website. Send us room photos with your project’s height, width and depth. Also send photos or links showing your desired style. HOUZZ.COM is an excellent resource for styling ideas. Usually within 72 hours, we’ll send your estimate.
Q: Do you design in all styles?
Yes – transitional, contemporary, modern, rustic and all others.
Q: How long before delivery?
From the date of deposit, 6-8 weeks is usually required to build and install. However because customer deadlines vary, gaps occur in our production schedule that allow for some orders to be produced faster. Before buying from a furniture store, call to see how quickly we can tailor a furnishing to your style and needs.
In addition to using high quality veneers we also work with reclaimed and sustainable hardwoods. When required we work with top glass and metal artisans.
Q: Do you offer non-toxic products?
Yes. We offer reclaimed, sustainable and FSC certified hardwoods. We also offer non-toxic low VOC paints, stains and finishes.
Q: What are your payment terms and payment methods?
50% deposit at the start of the job. 50% balance is due upon satisfactory delivery and installation. DEPOSIT IS NON-REFUNDABLE AFTER 3 DAY CANCELLATION PERIOD. We accept cash, check and credit cards.
Q: Do you offer a warranty?
Yes, for the period of 1 year after delivery or installation, we will replace or repair all faulty components and construction. Excluded from this warranty are all situations related to damage due to abuse, misuse, fire, flood, earthquakes, acts of nature and storage of over-weighted objects.
Q: Are you licensed, bonded and insured?
Yes. Our Arizona Registrar of Constructors license is: roc220584